The services below are at no cost to College of Engineering community members. Software/service costs may apply.
Desktop & Mobile Device Support
- Computer Deployment (custom hardware)
Installation of supported operating systems on custom hardware.
Features/Benefits: Computers will be set up according to the ISMP and the final deployed computer will meet the same standards as Category A services for computer deployments. Long delays should be expected for a manual re-imaging and learning the custom new hardware.
Fulfillment: IT staff will act on these requests as time permits. No guarantee of time to resolution.
Request Service- Linux Computer Deployment (supported distributions)
Install supported Ubuntu and RedHat versions on compatible equipment. Desktop/laptop only (non-server).
Fulfillment: 7-10 business days upon receipt of computer.
- macOS Computer Deployment
Install MacOS through AggieDesktop and set up with IT management tools (enrolled and managed by JAMF).
Features/Benefits: Computers need to be purchased through the AggieBuy punchout and registered with UC Davis through the Apple DEP program. Further information about JAMF can be found here: https://kb.ucdavis.edu/?id=2639
Fulfillment: 7-10 business days upon receipt of computer.
- Procure IT Hardware
Purchase equipment based on IT Consultation. Hardware will be limited to pre-approved vendors and models where possible according to the ISMP and https://kb.ucdavis.edu/?id=7618.
Note: Windows, Mac, and Linux hardware to be managed will be purchased via Computer Deployment process.
Fulfillment: 3 business days for initial quote.
- Windows Computer Deployment
Install Windows 11 through AggieDesktop and set up IT management tools (Domain joined, Bigfix installed, Microsoft Defender installed).
Fulfillment: 7-10 business days upon receipt of computer, if it meets our standards.
Software & Applications Distribution
- BigFix
BigFix is an endpoint management tool that can be used to manage Microsoft Windows, Apple macOS, and Linux computers.
Features/Benefits: Further information about Bigfix can be found here: https://kb.ucdavis.edu/?id=0725
Get Started: Install Bigfix via https://kb.ucdavis.edu/?id=9659
Learn More: Any University-funded device must have Bigfix installed
Request Service- CrashPlan Backup Services (non-server)
CrashPlan is a cloud backup solution designed for individual users, but administered and secured by UC Davis Information and Educational Technology.
Features/Benefits: CrashPlan backs up data automatically with no user effort or intervention required anywhere your computer has an Internet connection. Users can restore data directly from the CrashPlan application on their computers with the option to choose a specific version of the data from a specific point of time.
Fulfillment: 7 business days for submission of on-boarding request to IT Express. 5 business days for requests for assistance with Crashplan interface.
- Matlab
MATLAB (Matrix Laboratory) is a mathematical application for performing analytical processes.
Get Started: Visit the COE - Matlab Overview KB Article which has more information and links to purchase licenses.
Fulfillment: 5 business days to provide purchasing guidance. Once license is obtained and purchased is verified, 7 business days for software deployment and troubleshooting.
- Microsoft Defender
Microsoft Defender for Endpoint is an enterprise endpoint security platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats.
Features/Benefits: Prevent, detect, investigate, and respond to advanced threats.
- Microsoft Office 365
Office 365 is Microsoft's cloud-based suite of Office productivity software.
Features/Benefits: Access to Microsoft Office productivity software.
Fulfillment: 7 business days for software deployment. 3-5 business days to request quote for any additional licenses. 5 business days for the submission of any order requests for additional add-on licenses not including in the standard 365 licenses after the quote is approved by requestor.
The services below include cost recovery for IT staff time. Quotes must be approved before work begins.
Desktop & Mobile Device Support
- Computer Deployment (dual-boot)
Secure options for those that need dual-booted (supported) operating systems on standard hardware. Windows/Linux dual-boots will be retired in favor of Windows + WSL where possible. Dual-booting through two different drives will be strongly recommended.
Fulfillment: 5 business days response time to schedule consultation meeting. Estimate given after consultation.- Hardware Support (no warranty)
When hardware breaks and there's no active support agreement, there are two options. One is to help you send it to a vendor for repair, expecting there will be repair fees from the vendor. The other is IT diagnoses the problem and replaces the broken parts with working ones. However, there are limitations to hardware replacement, such as the availability of replacement parts and our IT team's knowledge of the specific hardware. Other potential limitations include compatibility, lead time for procurement, budget constraints, data backup, available documentation, and the technical expertise in IT for your hardware. We'll do our best to help within these constraints. Any support in this category is best effort with no guarantee of resolution.
Fulfillment: Initial response within 2 business days. Initial 2 hour diagnosis will be performed at a recharge rate where recommnedations will then be made for any additional work charged at an hourly rate. No gurantee to successful resolution within a specified time.
- Linux Computer Deployment and Maintenance (non-standard distributions)
Install unsupported releases of Linux (not current supported releases of RedHat, nor Ubuntu) on equipment compatible with that OS.
Fulfillment: 5 business days response time to schedule consultation meeting. Estimate given after consultation.
- Operating System Support (post end of life)
Installation, upgrading, migration (to another OS), and maintenance of unsupported/obsolete operating systems (including Windows/MacOS/Linux distributions beyond end of life).
Fulfillment: 5 business days response time to schedule consultation meeting. Estimate given after consultation.- Software Support (post end of life)
If out of date software support is requested, an appointment with IT will determine the next best steps. Often these include: contacting the vendor for support, purchasing extended support updates if necessary to keep the device online and secure, and switching to a newer version of the software if not cost-prohibitive and supported. If none of these steps help, IT will help investigate the issue on a best-effort basis on a recharge basis.
Fulfillment: 5 business days response time to schedule consultation meeting. Estimate given after consultation
Printing & Related Services
- Printer Toner Replacement Installation
Swapping out used toner and toner collection cartridges in a printer.
Fulfillment: 1-2 business days to install. 5 business day to place order for toner.
IT Service Desk
Visit us at Academic Surge Building 2028
Monday – Friday from 9:00 a.m. to 4:30 p.m.
📞 (530) 754-3210
Book an appointment for IT Services Request college or campus IT Services Get support from IT Express