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IT News

Latest News

Your Feedback Matters

Learning what you think about our services is invaluable. When your support ticket with the COE IT team is resolved, you have the opportunity to provide feedback on the service you received. You have 15 days to fill out a quick survey for each ticket. In the survey, you can rate your satisfaction and leave any comments. We look forward to your feedback.

How to leave feedback

There are two ways to leave feedback.

CrashPlan Backup Notifications

Effective February 5, 2024, CrashPlan notifications will be activated for all critical errors and warnings. Users with existing CrashPlan accounts containing computers that haven't completed a backup in an extended period will receive email notifications from this date onward.

For guidance on accessing the CrashPlan console and resolving any issues with your account, refer to our knowledge base article: CrashPlan Account Management.

Updating Your Lived Name and Gender

As part of the Gender Recognition & Lived Name Initiative, UC Davis is actively working to ensure all students, faculty, and staff have their lived name and gender across all UC Davis technologies.

However, you may have noticed that you now have a middle name in the Office 365 Global Address List (GAL), or the name listed is not the name you prefer. You can update your listing in the GAL by updating your lived name.

Check the Status of your IT Tickets

Are you aware that you can conveniently access all of your service tickets and view communications from our IT team addressing your requests? COE IT is committed to providing low friction and transparent support of our clients. At the UC Davis Service Hub, you can:

Temporary Affiliate (TAF) Updates

Informational and Educational Technology (IET) introduced updates to the Temporary Affiliate (TAF) services last month. Temporary affiliate or TAF services allow UC Davis staff and faculty to sponsor temporary accounts that can provide access to many UC Davis computing services. This system is typically used to create accounts for guest faculty and staff, visiting scholars, and volunteers.

Goodbye Sophos, Hello Microsoft Defender

Beginning May 11, college IT staff will begin removing Sophos from computers and replacing it with Microsoft Defender.

Why we are making his change

Microsoft Defender is now included with our campus Microsoft licensing. This change allows us to reduce IT expenses as we will no longer need to pay for the additional licenses of Sophos. In our testing, Microsoft Defender utilizes fewer system resources than Sophos.

Keeping Macs Up to Date

For our Mac users, keeping your macOS version up to date is essential. Updates for macOS often contain critical security patches, meaning that an unpatched macOS could contain known, critical vulnerabilities that put your data and identity—and our campus-wide cybersecurity—at risk.

Important upcoming end of support for Office products

Support for several Microsoft Office products will end in the coming months. Continued use of one of these products after support ends can expose our organization to security risks, productivity loss, and compliance failures.

To see which version of Office you are running, in any Office application such as Outlook, go to File > Office account.

Products support will soon end for the following: